Your primary action is always to send Hectronic a Support request form according to the above instructions. If return of the product is needed Hectronic will send you an RMA document (Document name: SUPPORT - RMA) for you to send along with the product in the package. Send the product with the RMA document to the address specified.
Please always mark the package with the RMA number. As part of the RMA procedure the product will be returned together with information about product defects, actions and improvements when the support case is closed.